Google NewsAmazon axes more than 100 customer service managers  FortuneAmazon layoffs hit customer service representatives  QuartzJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyWater authority criticized for alleged disrespect toward customers  Meadville TribuneVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceThis Floating Hotel Boasts 100% Perfect Guest Reviews  ThrillistNTTA customer service gave him toll runaround, Tarrant County district clerk says  The Dallas Morning News24 customer experience misconceptions debunked  MarTechHow did customer service get so bad?  Financial Times


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